1. Introduction
Welcome to Avenues Cookies, a custom cookie business based in Tauranga, New Zealand, serving customers nationwide (Registration No.: TCC002398). These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing our website or placing an order, you agree to be bound by these Terms.
2. Ordering and Payment
2.1. Age Requirement: You must be 18 years or older to place an order.
2.2. Pricing: Prices are listed on our website and are subject to change without notice.
2.3. Payment Methods: We accept payments by credit card, debit card, Google Pay, and Apple Pay.
2.4. Order Confirmation: Orders are confirmed when payment is successfully processed.
2.5. Payment Security: We use TLS 1.2 encryption with AES to secure your payment information.
3. Order Accuracy and Customer Responsibility
3.1. Customer Information: You are responsible for providing accurate and complete information when placing an order, including but not limited to your name, address, phone number, and email address.
3.2. Order Details: We are not responsible for any issues arising from incorrect or incomplete information provided by you, including delays, lost or incorrect orders. We are not liable for any resulting costs or damages.
4. Consumer Guarantees Act (CGA) and Fair Trading Act (FTA)
4.1. Compliance: We comply with the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
4.2. Consumer Rights: Under the CGA, you have the right to a remedy if a cookie is not of acceptable quality or differs significantly from the description. Note that, as our cookies are custom-made, variations in appearance that are within industry standards are not grounds for a remedy.
4.3. Misleading or Deceptive Conduct: We ensure all marketing and product representations are clear, accurate, and comply with the FTA.
5. Shipping and Delivery
5.1. Shipping Rates and Delivery Times: Shipping rates and estimated shipping times are listed on our website.
5.2. Shipping Date Selection: We offer shipping 5 business days from the current date.
5.3. Rush Orders: Rush orders may be available for an additional fee, subject to availability.
5.4. Courier Pickup: Delivery is handled by third-party couriers, and we are not responsible for any delays once the order has been dispatched.
6. Order Changes, Cancellations, and Refunds
6.1. Standard Orders
Changes or cancellations are not permitted once an order is placed.
6.2. Bulk and Custom Orders
6.2.1. Changes
Changes can be made up to 10 business days before the scheduled shipping date, subject to feasibility and additional costs.
Changes or cancellations are not permitted once an order is placed.
6.2. Bulk and Custom Orders
6.2.1. Changes
Changes can be made up to 10 business days before the scheduled shipping date, subject to feasibility and additional costs.
6.2.2. Cancellations
Cancellations are allowed up to 10 business days before the shipping date, with a non-refundable 20% deposit.
Cancellations are allowed up to 10 business days before the shipping date, with a non-refundable 20% deposit.
6.3. Refund Policy
We do not offer refunds for standard orders. For bulk and custom orders, no refunds will be issued after full payment.
We do not offer refunds for standard orders. For bulk and custom orders, no refunds will be issued after full payment.
6.4. Order Acceptance
Submission of an order constitutes acceptance of our no-refund policy.
Submission of an order constitutes acceptance of our no-refund policy.
6.5. Exceptions
New Zealand consumer law applies, including the Consumer Guarantees Act 1993.
7. Image Design Uploads, Shape Designs, and Intellectual Property
7.1. You own or have permission to use the uploaded image designs and custom shape designs.
New Zealand consumer law applies, including the Consumer Guarantees Act 1993.
7. Image Design Uploads, Shape Designs, and Intellectual Property
7.1. You own or have permission to use the uploaded image designs and custom shape designs.
7.2. We may showcase or incorporate your designs in our marketing materials and future products, with your prior consent.
7.3. We are not responsible for any claims, damages, or expenses arising from your uploaded image designs or shape designs.
8. Website Content Ownership
8.1. We retain exclusive ownership of all content on the website.
8.2. This content includes, but is not limited to, designs, logos, text, and images.
8.3. Unauthorized use, reproduction, distribution, or modification of any content is strictly prohibited.
9. Liability and Disclaimers
9.1. Allergens and Food Sensitivities: Our cookies contain allergens such as wheat, gluten, milk, and egg. They may also contain traces of soy, peanuts, tree nuts, and sesame. Please check the ingredient list and allergen information before consumption.
9.2. Image Design Uploads and Visual Discrepancies
9.2.1. The colours, tones, saturation, and brightness of your uploaded image designs on the cookies may appear differently from what you see on your screen due to variations in digital displays and the nature of our production process.
9.2.2. You are responsible for uploading the correct image designs and ensuring they are properly cropped. We are not liable for any issues arising from incorrectly uploaded or improperly cropped image designs.
9.3. Limitation of Liability: Our liability is limited to the cost of the cookies, not exceeding the price paid for the cookies, and excludes any consequential, incidental, or indirect damages.
9.4. Unforeseen Circumstances: We are not liable for issues caused by courier delays or other unforeseen events.
10. Food Safety and Hygiene
10.1. Preparation Standards: We adhere to strict food safety standards during the preparation, storage, and handling of all cookies.
10.2. Ingredient Sourcing: All ingredients used in our cookies are sourced from reputable suppliers, ensuring that they meet food safety and quality regulations.
10.3. Allergen Information: As stated in Clause 8.1, our cookies contain allergens such as wheat, gluten, milk, and egg. Additionally, they may contain allergens such as soy, peanuts, tree nuts, and sesame due to the nature of our production process. We take all necessary precautions to prevent cross-contamination; however, we cannot guarantee that any of our cookies are free from these allergens.
10.4. Packaging and Storage: We use safe and appropriate packaging materials to protect the quality and safety of our cookies during transit and storage. We recommend that cookies be consumed within the specified shelf life for optimal freshness and safety.
10.5. Consumer Responsibility: It is the consumer’s responsibility to ensure that cookies are stored and handled appropriately upon receipt to maintain food safety standards. We are not liable for any issues arising from improper storage or handling once the cookies have been delivered.
8.1. We retain exclusive ownership of all content on the website.
8.2. This content includes, but is not limited to, designs, logos, text, and images.
8.3. Unauthorized use, reproduction, distribution, or modification of any content is strictly prohibited.
9. Liability and Disclaimers
9.1. Allergens and Food Sensitivities: Our cookies contain allergens such as wheat, gluten, milk, and egg. They may also contain traces of soy, peanuts, tree nuts, and sesame. Please check the ingredient list and allergen information before consumption.
9.2. Image Design Uploads and Visual Discrepancies
9.2.1. The colours, tones, saturation, and brightness of your uploaded image designs on the cookies may appear differently from what you see on your screen due to variations in digital displays and the nature of our production process.
9.2.2. You are responsible for uploading the correct image designs and ensuring they are properly cropped. We are not liable for any issues arising from incorrectly uploaded or improperly cropped image designs.
9.3. Limitation of Liability: Our liability is limited to the cost of the cookies, not exceeding the price paid for the cookies, and excludes any consequential, incidental, or indirect damages.
9.4. Unforeseen Circumstances: We are not liable for issues caused by courier delays or other unforeseen events.
10. Food Safety and Hygiene
10.1. Preparation Standards: We adhere to strict food safety standards during the preparation, storage, and handling of all cookies.
10.2. Ingredient Sourcing: All ingredients used in our cookies are sourced from reputable suppliers, ensuring that they meet food safety and quality regulations.
10.3. Allergen Information: As stated in Clause 8.1, our cookies contain allergens such as wheat, gluten, milk, and egg. Additionally, they may contain allergens such as soy, peanuts, tree nuts, and sesame due to the nature of our production process. We take all necessary precautions to prevent cross-contamination; however, we cannot guarantee that any of our cookies are free from these allergens.
10.4. Packaging and Storage: We use safe and appropriate packaging materials to protect the quality and safety of our cookies during transit and storage. We recommend that cookies be consumed within the specified shelf life for optimal freshness and safety.
10.5. Consumer Responsibility: It is the consumer’s responsibility to ensure that cookies are stored and handled appropriately upon receipt to maintain food safety standards. We are not liable for any issues arising from improper storage or handling once the cookies have been delivered.
11. Privacy
11.1. Privacy Compliance: We comply with the New Zealand Privacy Act 2020 and take the privacy of your personal information seriously.
11.2. Privacy Policy: For detailed information on how we handle your data, please refer to our Privacy Policy
12. Governing Law and Amendments
12.1. Governing Law: These Terms are governed by the laws of New Zealand.
12.2. Amendments: We reserve the right to amend these Terms at any time. Any changes will be effective upon publication on our website.
12.3. Last Updated: 9 December 2024
12.4. Jurisdiction and Dispute Resolution: We are committed to resolving any disputes through mutual discussion or mediation. If a resolution cannot be reached, disputes may be referred to the Disputes Tribunal in Tauranga or, where applicable, the courts of Tauranga, New Zealand.
13. Acceptance
By placing an order or using our services, you confirm that you have read, understood, and agree to these Terms of Service. Your acceptance of these Terms is required before your order can be processed. If you do not agree with any part of these Terms, you should not place an order or use our services.