Standard Orders
Since our cookies are custom-made fresh to order, we are unable to offer refunds or make changes once an order is placed. If you have any questions or concerns, please get in touch with us before submitting your order.
Bulk and Custom Orders
- A non-refundable deposit is required within 5 business days after order confirmation.
- Changes can be made up to 10 business days before the scheduled shipping date, and there may be an additional fee.
- Full payment must be received at least 10 business days before the shipping date to avoid cancellation.
- Once full payment is made, no changes or refunds can be made.