FAQs

Our cookies start at $6.49 each and are available in multiples of 6. Please click here for further details.

Currently, we offer only our signature vanilla flavor, with a lovely balance of traditional and distinct elements. However, as we continue to innovate, we look forward to crafting both unique and classic flavours, each with its own character.

Each cookie is individually wrapped and sealed to lock in freshness and flavour for up to 3 weeks when stored in a cool, dark place. A Best Before date is provided on the packaging for your reference. As our cookies are preservative-free, they should be consumed within 12 hours of opening to enjoy them at their best.

On the Checkout page, you can choose a shipping date starting from 3 business days after placing your order. Urban delivery typically takes 1–2 business days from the shipping date.

Shipping Rates
North Island: $7.99 (Urban), $12.99 (Rural)
South Island: $11.99 (Urban), $16.99 (Rural)

Click here for more detailed information.

Unfortunately, we don't offer pickup at this time.

Currently, we don’t offer these options, but we’re exploring the possibility of adding them in the future.

A minimum of 25 cookies. By ordering in bulk, you can take advantage of lower pricing. Please click here for more details.

Yes, we can, as long as it’s no larger than 11cm x 8cm and suitable for courier delivery
(not easily damaged during shipping). Please note that there may be a charge for this service. Please click here for more details.

Unfortunately, we can’t make changes to standard orders once they’re placed. However, for bulk orders (where a 20% deposit is paid) and custom orders, we’re happy to accommodate changes made up to 10 business days before the shipping date, subject to feasibility and any additional costs. Please click here for more details.

Unfortunately, cancellations are not allowed for standard orders. However, for bulk orders
(where a 20% deposit is paid) and custom orders, you can cancel up to 10 business days before the shipping date. Please note that the 20% deposit is non-refundable. Please click here for more details.