Can you customise any shape?

Yes, we can, as long as it’s no larger than 11cm x 8cm and suitable for courier delivery
(not easily damaged during shipping). Please note that there may be a charge for this service. Please click here for more details.

What are the delivery times and shipping costs?

On the Cart page, you’ll be asked to select a shipping date — this is when your order leaves our premises. Courier delivery typically takes 1–2 business days from your chosen shipping date.

Shipping Rates
North Island: $7.99 (Urban), $12.99 (Rural)
South Island: $11.99 (Urban), $16.99 (Rural)

Click here for more detailed information.

Is pick-up available?

We don't offer pickup at this time.

Can I change or cancel my order?

Unfortunately, once an order has been placed, we are unable to make any changes or cancelations.

How long will the cookies last?

Each cookie is individually wrapped and sealed to lock in freshness and flavour for 3 weeks when stored in a cool, dark place. A Best Before date is provided on the packaging for your reference. As our cookies are preservative-free, they should be consumed within 12 hours of opening to enjoy them at their best.

Do you offer gluten-free, vegan, or other dietary options?

Currently, we don’t offer these options, but we’re exploring the possibility of adding them in the future.

What flavours do you offer?

Our current offering is our signature vanilla flavour, with a lovely balance of traditional and distinctive elements. However, as we continue to innovate, we look forward to crafting both unique and classic flavours, each with its own character.