What are the delivery times and shipping costs?

On the Cart page, you’ll be asked to select a shipping date — this is when your order leaves our premises. Courier delivery usually takes 1 business day for urban North Island, 1–2 business days for urban South Island, and 2–3 business days for rural areas.

Shipping Rates
North Island: $7.99 (Urban), $12.99 (Rural)
South Island: $11.99 (Urban), $16.99 (Rural)

Click here for more detailed information.

Is pick-up available?

We don't offer pickup at this time.

Can I change or cancel my order?

Please reach out before placing your order if you have any questions or specific requirements. Once an order is placed, we’re unable to accept changes or cancellations.

How long will the cookies last?

Each cookie is individually wrapped and sealed to lock in freshness and flavour for 1 month when stored in a cool, dark place. A Best Before date is provided on the packaging for your reference. As our cookies are preservative-free, they should be consumed within 12 hours of opening to enjoy them at their best.

Do you offer gluten-free, vegan, or other dietary options?

Currently, we don’t offer these options, but we’re exploring the possibility of adding them in the future.

What flavours do you offer?

We offer one unique flavour: our signature buttery vanilla, which has a lovely balance of classic and distinctive notes.